Monitoring Technician - Norfolk Virginia

Company: APN Software Services, Inc.
Location: Norfolk, Virginia
Posted On: 02/03/2025

Monitoring Tech// PHHJP00022543 (34 positions)

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
Duration: 12 months
Locations for these roles may be in one of the following:

IDTF's locations
Malvern
1000 Cedar Hollow Road, Suite 102, Malvern, PA 19355
Norfolk
5700 Lake Wright Drive - Norfolk, VA 23502
Hamilton
1 Electronics Drive - Hamilton, NJ 08619
San Francisco
33 New Montgomery, Suite 450 - San Francisco, CA 94105
Pleasanton, CA
4430 Rosewood Drive, Suite 200, Pleasanton, CA 94588

Description:
Job Title for this role is Monitoring Technician
This can be a hybrid role so local candidates are required.
Please be sure to include city and state on resume for each candidate and the shift they are interested in.
Below are shifts and details needed.
Interview -
- Looking for people with experience that can pass the assessment test
- Prefer certified but are also good with non CCT/CRAT certified if they can pass the assessment
- Strong computer skills and computer knowledge
- Familiar with Microsoft applications like word, TEAMS, excel, outlook
- Knowledge of google classroom is helpful but not mandatory
- The trainer may not be in person, and it would be training online - computer. Is the applicant good with that type of learning environment (this is where computer skills are key)

Training - For workers accepting a night shift role, they would need to adjust their schedules for day shift trainings. Once training is complete, they will go to their overnight shift.
- 3-4 weeks depending on if they are certified or not (all onsite) Currently Day shift training 10am ET till the end of the year
- 12 weeks of Ramp up - all onsite. After successful completion of ramp up then hybrid would kick in
o During ramp up, the employee would be on their shift, schedule, holiday/weekend rotation.

Schedules -
- Schedules - these are not set schedule and days can be moved due to business needs.
- Weekends and holidays are set and those would not be moved without checking with the employee first
- Holidays will be worked. We have a holiday bucket (A/B) where the holidays are split so everyone knows ahead of time what holidays they are working for that year
Current Shifts Available -
EAST COAST ONLY SHIFTS - can also be open to those that want to work every weekend. Can potentially look at a set schedule of Thurs-Sun or Fri-Mon set since they work every weekend.
5/8's - these schedules would work every Saturday or every Sunday and not rotate full Sat/Sun weekends
- 3am - 1130am
- 4am - 1230pm
- 5am - 130pm
- 11pm - 730am
- 3pm -1130pm

4/10s - these schedules would work every other full (Sat/Sun) weekend - can also be open to someone who wants to work every weekend. Can potentially look at a set schedule of Thurs-Sun or Fri-Mon set since they work every weekend.
- 3am - 130pm
- 4am - 230pm
- 5am - 330pm
- 9pm - 730am
- 11pm - 930am


WEST COAST ONLY SHIFTS - can also be open to those that want to work every weekend. Can potentially look at a set schedule of Thurs-Sun or Fri-Mon set since they work every weekend.
5/8's - these schedules would work every Saturday or every Sunday and not rotate full Sat/Sun weekends
- 11am - 730pm
- 11pm - 730am

4/10s - these schedules would work every other full (Sat/Sun) weekend - can also be open to someone who wants to work every weekend. Can potentially look at a set schedule of Thurs-Sun or Fri-Mon set since they work every weekend.
- 11am - 930pm
- 4pm - 230am - PLEASANTON ONLY
- 9pm - 730am
- 11pm - 930am

We can also add the following shift for all locations
6am - 430pm 4/10s
11am - 930pm 4/10s
7a - 330p 5/8s
11am - 730pm 5/8s

Locations for these roles may be in one of the following: Please notate on the resume where the candidate is located (City and State only please).

Notes from the manager: We are in need of someone that has either Active CRAT/CCT certification or RN or is a Paramedic/EMT with current ACLS.

--- Receives ECG transmissions in the cardiac outpatient telemetry service center, provides technical analysis of ECG data, generates
reports to the physician, and communicates to the patient and physician as necessary.
Essential Duties/Responsibilities:
--- Stay up-to-date on developing clinical knowledge, specifically ECG rhythm interpretation
--- Review ECG recordings and related algorithm findings for clinical accuracy/completeness and evaluate ECG for notification criteria
and document actions
--- Notify Monitoring Technician Level II in communicating ECG abnormalities according to physician notification protocol
--- Ensure quality assurance of readings and reports that will be delivered to physicians
--- Assist in facilitating activation of EMS
--- Answer incoming calls from patients sending recordings using the WE CARE approach
--- Follow all company and departmental policies and procedures
--- Perform other duties and responsibilities as assigned
Education and Experience Requirements:
--- Education: High School Diploma or General Educational Development (GED)
--- Relevant Work Experience: 6 months related experience
--- Licenses/Certifications: Active CRAT/CCT certification or RN or Paramedic/EMT with current ACLS
Required Knowledge, Skills, and Abilities:
--- Knowledge/Abilities -Technical Skills: Proficiency using a computer and Microsoft Office (Word, Excel, and Outlook); comfortable
using telephone and computer to perform job responsibilities; knowledge of medical terminology specific to cardiac/cardiology
--- Communication Skills (Verbal/Written): Strong verbal and written communication skills; ability to thrive in a fast-paced call center
environment
--- Management/Leadership Skills: N/A
--- Customer Service:
o Demonstrate strong customer service and interpersonal skills; positive attitude and team player
o WECARE - BioTelemetry based customer centric program
--- Other: Strong attention to detail and high level of accuracy; ability to identify problems, collect data, establish facts, and draw valid conclusions



Thanks,

Amit Sehdev

APN Software Services Inc.

Direct: 510-402-1061 - Fax: 510-623-5055 - Amit@apninc.com

LinkedIn: linkedin.com/in/amit-sehdev-lion-bb145039 More...

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