Staff Business Systems Analyst - Olympia Washington

Company: VirtualVocations
Location: Olympia, Washington
Posted On: 11/12/2024

A company is looking for a Staff Business Systems Analyst, CRM.



Key Responsibilities

Manage IT services and systems for conversational messaging support and AI technology
Lead complex technology projects and system enhancements aligned with strategic objectives
Create and maintain comprehensive business documentation and support change management efforts


Required Qualifications

Extensive experience with business systems in an IT environment, preferably at a senior level
Expertise in customer experience technology stacks, including support CRMs and AI chatbots
Experience operating within regulated industries such as wearables or medical devices
Experience in Customer Experience operations or consulting for customer support teams preferred
Proven ability to work effectively across global operational time zones More...

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