Service Desk Agent - Everett Washington

Company: VirtualVocations
Location: Everett, Washington
Posted On: 01/21/2025

A company is looking for a Service Desk Agent - Mortgage and Technical Support.



Key Responsibilities

Provide 1st Level support via telephone and other media, aiming for high first contact resolution
Document calls and incidents accurately while managing time and workload to meet service levels
Act as a single point of contact for incidents, perform diagnostics, and support multiple clients


Required Qualifications

High School diploma required; Associate's Degree or relevant certifications preferred
2-4 years of related experience, with a minimum of 6 months in IT Service Desk support
Experience providing Level 3 support for MS Office, MS Exchange, and Windows networks
Working knowledge of data and voice network concepts
Fluency in English and local languages of supported countries More...

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