Director of Survey Support Services - Spokane Washington

Company: VirtualVocations
Location: Spokane, Washington
Posted On: 01/22/2025

A company is looking for a Director of Survey Support Services to lead post-sale client support for survey products.



Key Responsibilities

Lead and manage high-performing teams across multiple functions
Drive operational excellence by improving key performance indicators and client satisfaction
Oversee the client journey for post-sale support, ensuring quality service delivery and issue resolution


Required Qualifications

5+ years of leadership experience in SaaS customer support or similar roles
Proven experience in building and scaling support organizations
Strong technical acumen with complex software implementations
Experience in stakeholder management and executive communication
Background in Multifamily or Commercial Real Estate technology is preferred More...

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