Customer Contact Center Representative - Spokane Washington

Company: VirtualVocations
Location: Spokane, Washington
Posted On: 01/28/2025

A company is looking for a Customer Contact Center Representative.



Key Responsibilities

Handle inbound calls to educate customers on retirement plans and respond to inquiries
Build relationships with customers to assist them with plan design inquiries and account information
Strive for first call resolution and take ownership of customer needs and issues


Required Qualifications

College degree with 1+ years of customer service experience, or high school diploma/GED with 3+ years of customer service experience
Experience in the financial services industry is a plus
Proficiency with basic computer functions and ability to navigate multiple systems
Flexibility and adaptability to learn new concepts in a fast-paced environment
Availability to work any shift within Monday to Friday operating hours More...

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