Remote Customer Service Agent - Everett Washington

Company: VirtualVocations
Location: Everett, Washington
Posted On: 01/29/2025

A company is looking for a Remote Customer Service Specialist (Virtual/Remote).



Key Responsibilities

Serve as the first point of contact for employees' inquiries related to benefits, 401K plans, and payroll matters
Identify and troubleshoot employees' concerns, providing efficient solutions or escalating complex matters
Maintain detailed records of all interactions and resolutions in the company's CRM system


Required Qualifications

High school diploma or equivalent is required
Proven experience in a customer service or call center role, ideally focused on employee benefits or payroll inquiries
Familiarity with benefits administration platforms, retirement plans, and payroll systems is highly desirable
Availability to work flexible shifts based on call center needs
Demonstrated commitment to delivering outstanding customer experiences More...

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