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IT Technical Account Manager - Seattle Washington
Company: Pacific Office Automation Inc.
Location: Seattle, Washington
Posted On: 01/29/2025
Career Opportunities with Pacific Office AutomationCurrent job opportunities are posted here as they become available.Pacific Office Automation is the largest independently-owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.PositionPacific Office Automation is seeking a Technical Account Manager (TAM) to join our team in Seattle, WA.As a Technical Account Manager (TAM), your responsibility is to support our current client base in a post-sales relationship. This includes all aspects of the Information Technology sale including post-sales calls, directing the client with onboarding, conducting network discoveries, and providing technical direction and support. Complete quarterly business reviews and maintain a good working technology relationship with current clients and sales engineers.This is an on-site position.Responsibilities - A comprehensive consultation with IT clients at the highest technical levels on a quarterly basis.
- Provide technical recommendations during the initial sales process, presenting the components of the Maturity Model and assisting with a Technology roadmap.
- Work in a team environment with other TAMs that support our clients.
- Design, write, and develop a scope of work for IT applications and hardware installations.
- Facilitate meetings and strategic planning sessions with current clients to satisfy, retain, and expand our account base.
- Provide training, development, and direction of IT Engineers that support over 200 Outside Sales Representatives.
- Develop and maintain a 'trusted advisor' relationship with the current IT service desk, sales teams, and clients.
- Ongoing development and understanding of key vertical market trends, regulations, and compliance requirements.Qualifications
- 3-5 years experience as a Technical Account Manager
- Bachelor's degree in Business, Computer Science, or Management Information Systems
- Net+ Certified, MCP, MCA, MCSE, Cloud, Firewall
- Knowledge of IT managed services, IT Project engineering, sales experience, coupled with management in a technical field
- A good understanding of general IT operations and service management
- Experience in risk mitigation, security, web technologies, routing, exchange, active directory, and servers
- Familiarity with cloud technologies (AWS), Email and Server migration, VPN technologies, data migration, systems integration, VMware, Hyper V, etc.Benefits
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