Quality Assurance Partner - Spokane Washington

Company: VirtualVocations
Location: Spokane, Washington
Posted On: 01/29/2025

A company is looking for a Quality Assurance Partner to ensure compliance and quality standards in sales operations.



Key Responsibilities

Execute sales quality monitoring assessments and document results according to departmental policies
Report QA results to management and participate in discussions with carrier partners
Assist with coaching and training of sales agents, while maintaining knowledge of relevant technologies


Required Qualifications and Education

Minimum 3 years of relevant experience, preferably in call center or Medicare industries
Bachelor's Degree or equivalent combination of education and experience
Knowledge of risk assessment concepts and quality assurance procedures
Experience with NICE inContact, LevelAI, or other AI solutions
Exceptional organizational skills and ability to manage competing priorities More...

Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.