Senior Support Analyst - Spokane Washington

Company: VirtualVocations
Location: Spokane, Washington
Posted On: 01/29/2025

A company is looking for a Senior Support Analyst to provide technical support and enhance customer experience.



Key Responsibilities

Manage intake, triage, and routing of support requests across various channels
Collaborate with engineering and product teams to resolve customer inquiries and meet SLAs
Document issues and solutions in ticketing systems and internal knowledge bases


Required Qualifications

2+ years of experience in a technical, customer-facing role, preferably in SaaS
Ability to work standard hours in Pacific Time (9am - 5pm PT)
Experience with client-side and backend JavaScript; knowledge of TypeScript is a plus
Familiarity with REST and GraphQL APIs, as well as log monitoring tools like Datadog
Experience with ticketing systems such as Height, Asana, or Jira More...

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