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Courier Supervisor New Seattle, Washington, United States - Seattle Washington
Company: Tbwa Chiat/Day Inc
Location: Seattle, Washington
Posted On: 01/29/2025
Reports To: The Service Delivery Supervisor will report to the Service Delivery Manager, Client Manager, Client Director, or equivalent leadership.Job Overview:The Service Delivery Supervisor (SDS) is responsible for overseeing all areas of Lockbox Processing. This position provides leadership and functions as a working Supervisor by guiding and directing lockbox activities. The SDS will sit on-site with our client and oversee multiple sites or projects, ensuring daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The SDS will act as the primary daily client contact in correlation with the Service Delivery Manager while overseeing the staff onsite for all supervisory functions required.This position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.Duties and Responsibilities: Lead and supervise daily lockbox processing activities to ensure operational efficiency. Supervise day-to-day operations to ensure compliance with agreed-upon service levels. Monitor metrics of staff including productivity and quality. Organize and assist in the control of project work as assigned. Ensure that all standards and procedures are followed. Communicate effectively with team members and management. Support staffing and schedule planning. Train and mentor staff ensuring all procedures are adhered to and best practices are followed. Analyze and react to the results of monthly metrics. Take action to drive change and innovation that will transform our business. Lead by example. Participate in succession planning at the site.The Lockbox Supervisor will play a crucial role in ensuring the smooth and efficient operation of lockbox processing, driving continuous improvement, and maintaining strong client and vendor relationships.Qualifications and Education Requirements: - High School Diploma (or equivalent) required; Bachelor's Degree or higher preferred.
- Minimum of 3+ years of experience in high-level relationship building and operational management.
- Previous management/supervisor experience overseeing 5-10 employees.
- Ability to build business relationships and interact effectively with C-level executives.
- Solid understanding of selling skills.
- Industry-related experience is a plus.
- Driven by client satisfaction, with a proven track record of diplomacy and ownership.
- Strong integrity and solid business ethics.
- Strong team approach to account management.
- Creative strategic thinking and performance.
- Required to maintain an overall professional appearance and attitude.
- Adhere to all policies and procedures required.Physical Demands:
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period.
- Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
- Physically able to talk on the phone and input data simultaneously.
- Ability to lift or move 40 lbs. or greater frequently.
- Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.Travel: None or NegligibleOther Duties:This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Pay Range: $30 - $32 USDWHAT WE OFFER:
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