Strategic Customer Success Engineer - Spokane Washington

Company: VirtualVocations
Location: Spokane, Washington
Posted On: 01/29/2025

A company is looking for a Strategic Customer Success Engineer to serve as the technical point of contact for enterprise customers, ensuring they maximize the value of products and services.



Key Responsibilities:

Act as the primary technical resource for customers, providing expert guidance on product deployment and optimization
Lead the technical onboarding process for new strategic customers and provide ongoing support
Gather customer feedback and advocate for their needs within the company to enhance customer satisfaction


Qualifications:

5+ years of experience in customer success, technical support, or solutions engineering, preferably in a SaaS environment
Strong technical skills in JavaScript, RESTful architecture, SQL, and web services
Knowledge of cloud computing and enterprise-level integrations is highly desirable
Proven ability to understand customer needs and deliver effective solutions
Bachelor's degree in Computer Science, Engineering, or a related field is preferred More...

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