Customer Success Director - Spokane Washington

Company: VirtualVocations
Location: Spokane, Washington
Posted On: 01/29/2025

A company is looking for a Director, Customer Success to scale and drive the operational effectiveness of their Customer Success Management team.



Key Responsibilities

Define and implement the customer success strategy in collaboration with the Vice President, Customer Success
Develop and coach a high-performing customer success management team
Drive the strategic roadmap for customer success management, ensuring a consistent customer journey


Required Qualifications

5+ years of experience in leading Customer Success Management teams in a SaaS environment
Deep understanding of Customer Success in an Enterprise Software company
Proven track record of strong cross-functional collaboration
Ability to learn new concepts and technologies quickly
Desire to learn about assurance, advisory, and audit practices More...

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