Account Service Manager - Everett Washington

Company: VirtualVocations
Location: Everett, Washington
Posted On: 01/30/2025

A company is looking for an Account Service Manager to support service delivery management and act as an interface between the Account Service Team and the Service Delivery Team.



Key Responsibilities

Manage critical operating tasks throughout the contract lifecycle in compliance with policies and standards
Ensure effective communication of volume forecasts and account dashboards between account and delivery teams
Oversee service acceptance processes and drive completion of significant changes and implementations



Required Qualifications

Business or IT-related bachelor's degree or equivalent work experience
10 years of experience with a focus on the Public Sector and Defense market
Proven leadership experience and strong interpersonal skills
Experience managing client relationships and contract P&Ls
Strong understanding of IT Service Management frameworks like ITIL, MOF, and COBIT More...

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