Customer Care Associate - Spokane Washington

Company: VirtualVocations
Location: Spokane, Washington
Posted On: 01/30/2025

A company is looking for a Customer Care Associate I - Remote.



Key Responsibilities

Provide assistance to members and providers regarding eligibility, benefits, claims, and authorization of services
Resolve customer administrative concerns and ensure follow-up to meet member or provider needs
Document customer interactions and assist in training new staff while identifying operational inefficiencies


Required Qualifications

Education Level: GED or High School diploma; preferred Associates or Bachelor's degree
Experience Level: 2 years of customer service experience required
Must be eligible to work in the United States without work visa sponsorship
Flexible in scheduling and comfortable with changes in a customer service environment
Proficient typing skills (average 35+ WPM) and ability to navigate various computer platforms More...

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