Knowledge Manager - Huntington West Virginia

Company: VirtualVocations
Location: Huntington, West Virginia
Posted On: 01/25/2025

A company is looking for a Knowledge Manager to oversee customer-facing documentation and implement a knowledge management framework.



Key Responsibilities

Develop and maintain a knowledge management framework for customer-facing content
Collaborate with stakeholders to create and update documentation for product launches and customer education
Identify metrics to measure the effectiveness of documentation and ticket deflection strategies


Required Qualifications

Experience implementing knowledge management frameworks and familiar with Knowledge Centered Support best practices
Operationally-minded with a customer-centric approach
Familiarity with Zendesk Support, Guide, and Gather
Proficiency in content strategy development and content authorship
Strong product knowledge and understanding of design, UX research, and user testing best practices More...

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